FAQs
FREQUENTLY ASKED QUESTIONS
We are making our greatest efforts to offer you the quality made products at good price. We’d like to cooperate with you to expand our business in your markets. If in doubt, please see the following FAQs.
1. The products I need is not standard, can you customize the product?
Yes we can, please tell us your needs, what functions to realize through our lifting platform, we will provide the most reasonable and practical solutions according to your working environment.
2. What kind of specifications shall I provide to get a quotation?
Please kindly tell us your usage, lifting height, capacity and so so. So I can quote for you. Also you can ask my sales for help, we are very glad to help you.
3. By what kinds of shipment will you use? What's your port?
We have rich experience on export. We will choose the best delivery method according to the cargo size and dimension, such as containers, bulk cargo, LCL and land transportation etc. We have Qingdao port, Shanghai port, Guangzhou port, ect. for option.
4. What is your warranty?
We provide 1 year warranty after delivery and lifetime maintenance.Free spare parts within warranty. Replacement parts, batteries and other consumables parts paid provide.
Prolonged warranty time is also negotiable.
Prolonged warranty time is also negotiable.
5. What if I need spare parts after warranty?
We have an independent warehouse of spare parts. Any spare parts you need,contact us,we will reply you within 24hrs and quick delivery within 3 days.
6. What could I benefit if I become your distributor?
We welcome any distributor ship. There are advertisement support, exhibition support and commission for our distributors, agents.
7. How long can your electric forklifts work?
The electric forklift is normally designed for daily working of 8hours.If you have any special requests, just feel free to contact our engineer team to suggest you the best solutions.
8. Do you provide test certifications / certifications of conformity with all items?
Yes, All of the products we supply conform to relevant requirements and are delivered complete with applicable test certifications / certificates of conformity.
Yes, All of the products we supply conform to relevant requirements and are delivered complete with applicable test certifications / certificates of conformity.
9. Do you provide bulk discount?
Yes, we are capable of supplying any quantity of our products you require, contact us for a quotation.
10. what services can we provide?
Accepted Delivery Terms: FOB, CFR, CIF, EXW, FAS, CIP, FCA, CPT, DDP, DDU
Accepted Payment Currency: USD,EUR,JPY,CAD,AUD,HKD,GBP,CNY,CHF
Accepted Payment Type: T/T, L/C, D/P, D/A, MoneyGram, Credit Card, PayPal, Western Union, Cash, Escrow
Accepted Delivery Terms: FOB, CFR, CIF, EXW, FAS, CIP, FCA, CPT, DDP, DDU
Accepted Payment Currency: USD,EUR,JPY,CAD,AUD,HKD,GBP,CNY,CHF
Accepted Payment Type: T/T, L/C, D/P, D/A, MoneyGram, Credit Card, PayPal, Western Union, Cash, Escrow